At Desire By Komal, we are dedicated to offering a smooth and reliable customer experience. Our Support Policy explains how we assist you throughout your shopping journey — from product inquiries to after-sales service.

• Email Support: Reach us at [desirebykomal@gmail.com] for any inquiries or issues.

• Phone Support: Call us at [03428138307] for immediate assistance.

• Contact Form: Use the website contact form for messages or feedback.

2. Response Time

• We aim to respond to all queries within 24–48 hours on business days.

• Urgent issues related to orders will be prioritized.

3. Order Issues

• For missing, damaged, or incorrect items, please contact our support team immediately.

• Our team will guide you through returns, replacements, or refunds according to our Return & Exchange Policy.

4. Technical Support

• For issues related to website navigation, checkout, or payment processing, our technical support team is available to assist.

5. Feedback & Suggestions

• We value customer feedback and continuously strive to improve our services.

• Share your suggestions via email or the contact form.

6. Commitment to Customer Satisfaction

• Our dedicated support team ensures that all concerns are addressed efficiently.

• We believe in providing a hassle-free and trustworthy shopping experience.